Privacy Policy
Last updated: [Month DD, 2026]
Template for launch. Have a lawyer review this page before you run paid traffic. Fill in everything in [brackets].
This policy explains how [Company legal name] ("Pinnra," "we," "us") collects, uses and shares personal information through pinnra.com and our quote request pages (the "Sites").
Information we collect
- Information you give us: name, property address, ZIP code, phone number, email, and details about your home project, such as project type, timeframe and whether you own the home.
- Verification information: results of phone number checks (for example line type and whether the number is active), confirmation of one-time passcodes, and recordings or transcripts of calls with our representatives or automated voice agents, where the law allows.
- Device and usage information: IP address, browser type, pages visited, referring URL and timestamps. Cookies, pixels and similar tools collect this, including the Meta Pixel and consent-recording services such as ActiveProspect TrustedForm and Jornaya. These consent services may record your interactions with the form to document your consent.
- Business contact information: for companies that buy leads from us, the name, company, work email, phone and business details you submit.
How we use information
- To verify your request and confirm your identity and interest
- To match you with and share your request with service providers and marketing partners who may contact you
- To contact you by phone, text or email as you have authorized
- To keep records of your consent, prevent fraud and meet legal requirements
- To measure and improve our advertising and the Sites
How we share information
When you submit a quote request, we share your information with home improvement contractors, lead networks and other marketing partners so they can contact you about your project. These partners may receive your information in exchange for payment, which some state laws treat as a "sale." We also share information with service providers who help us run the Sites (hosting, verification, telephony, analytics), with authorities when required by law, and in connection with a merger or sale of our business.
Your choices and state privacy rights
Depending on where you live (for example California, Colorado, Connecticut, Virginia, Texas or Oregon), you may have the right to access, correct or delete your personal information and to opt out of its sale or sharing. To use these rights, email [privacy@pinnra.com] or call [phone number]. We will verify your request and respond within the time the law requires. We honor Global Privacy Control signals as an opt-out of sale or sharing.
Calls and texts: you can withdraw consent at any time. Reply STOP to any text, tell the caller you don't want to be contacted, or email [privacy@pinnra.com]. Consent is never a condition of purchase.
Retention
We keep records of consent and verification for up to 5 years to comply with telemarketing laws. We keep other information only as long as needed for the purposes above.
Security
We use reasonable administrative, technical and physical safeguards. No method of transmission or storage is completely secure.
Children
The Sites are not directed to anyone under 18, and we do not knowingly collect their information.
Changes
We may update this policy. The date at the top shows when it last changed.
Contact
[Company legal name], [Registered business address], [privacy@pinnra.com]